Terms of Use

Last updated July 15, 2021

Welcome to Plated by Jetwing!

These terms and conditions outline the rules and regulations for the use of Jetwing Hotel’s Website, located at www.platedbyjetwing.com.

By accessing this website we assume you accept these terms and conditions. Do not continue to use Plated by Jetwing if you do not agree to take all of the terms and conditions stated on this page.

 

GENERAL TERMS

These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Jetwing Hotels Ltd, doing business as “Plated by Jetwing” (“Jetwing”, “we”, “us”, or “our”), concerning your access to and use of the www.platedbyjetwing.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). You agree that by accessing the Site, you have read, understood, and agreed to be bound by all of these Terms of Use.

Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of these Terms of Use, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Terms of Use to stay informed of updates.

The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

 

USER REPRESENTATIONS

By using the Site, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Terms of Use; (4) you are not a minor in the jurisdiction in which you reside, or if a minor, you have received parental permission to use the Site; (5) you will not access the Site through automated or non-human means, whether through a bot, script or otherwise; (6) you will not use the Site for any illegal or unauthorized purpose; and (7) your use of the Site will not violate any applicable law or regulation.

 

USER REGISTRATION

You may be required to register with the Site. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).

 

PRODUCTS

We make every effort to display as accurately as possible the colours, portion size, specifications, and details of the items available on the Site. However, we do not guarantee that the colours, size, specifications, and details of the items will be accurate, complete, or free of other errors, and your electronic display may not accurately reflect the actual colours and details of the products. All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change. All listed products in this Site are strictly for pick-up and delivery orders only, and will not be available for dine-in.

 

DELIVERY

Delivery orders are subject to: i)Your address falling in the listed delivery areas of the hotel; ii)Your order being placed within the operating time mentioned on the website; iii) Your order is subject to a minimum cart value (LKR 1,000) per order; iv) The items in the cart with different preparation times.

Date and time specified for pre-orders may not be guaranteed to be delivered at the exact time.

 

PURCHASES AND PAYMENT

We accept the following forms of payment:

  • Visa
  • Mastercard
  • Cash or card on delivery

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site. You further agree to promptly update account information, including email address and contact number so that we may contact you as needed. Sales taxes and service charge are included in the item prices. All payments shall be in Sri Lankan Rupees.

You agree to pay all charges at the prices then in effect for your purchases and any applicable delivery fees, and you authorize us to charge your chosen payment method for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

We reserve the right to refuse any order placed through the Site. We may, in our sole discretion, limit or cancel quantities purchased per person or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or delivery address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

 

CANCELLATION AND REFUND POLICY

Online orders once placed cannot be modified or cancelled through the website. You may contact the hotel via the given details for any changes of the order(s) placed. No refund will be issued for orders that have been prepared and dispatched for delivery. Orders placed to be delivered on a specific date and time, can be cancelled at least 4 hours before specified delivery time.

Refunds for payments made by credit card via the internet payment gateway will be made in full (less any bank charges), if notified within the specified time mentioned above. You may raise a dispute via the website’s contact form, if you have not received the refund within 14 working days from the date of cancellation notice.

 

CREDIT CARD OFFERS

Any credit card offer published on the website will be subject to terms and conditions applied by the partner Bank for the relevant promotion. We reserve the right to cancel any order that has breached these said terms.

 

DISPUTE RESOLUTION

To expedite resolution and control the cost of any dispute, controversy, or claim related to these Terms of Use (each “Dispute” and collectively, the “Disputes”) brought by either you or us (individually, a “Party” and collectively, the “Parties”), the Parties agree to first attempt to negotiate any dispute informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.

 

CORRECTIONS

There may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to the Marketplace Offerings, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Site at any time, without prior notice.

 

LIMITATIONS OF LIABILITY

In no event will we or our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the site, even if we have been advised of the possibility of such damages. Notwithstanding anything to the contrary contained herein, our liability to you for any cause whatsoever and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to us.

 

USER DATA

We will maintain certain data that you transmit to the Site for the purpose of managing the performance of the Site, as well as data relating to your use of the Site. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Site. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

 

ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SITE. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

 

CONTACT US

In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at:

Jetwing Hotels Ltd
Jetwing House, 46/26, Nawam Mawatha,
Colombo, WP 00200
Sri Lanka
Phone: +94 11 234 5700
feedback.plated@jetwinghotels.com

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